Inside
Support
Inside Support position for Datec Inc. Value Added Reseller of
Technology equipment partnering with the Fortune 5000 companies
in the US.
• Develop and maintain existing relationships and customers and
continue and enhance
 communication
through email/phone and messenging.
• Develop and maintain relationships with Vendor partners.
• Interact
with other departments to swiftly resolve customer concerns.
• Backup other team members as needed.
• Support marketing efforts promoting Datec as the total solution
partner.
• Attend training classes as offered or directed.
• Work as team to build territory, customer, and publisher relationships.
ESSENTIAL
DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
• Supports and controls product procurement activity for specifically
assigned internal Account
Managers.
• Generates Purchase Orders.
• Facilitate config discrepancies with Product Specialist and Vendor/Distributor.
• Communicate product availability and estimated delivery time
frames.
• Verify Quote, Booked Deal, and Purchase Order match prior to
submitting PO to vendor.
• Monitor the completion of the integration process.
• Confirm vendor on target with intended ship date.
• Obtain 3 freight carrier quotes and schedule truck when Forsythe
is controlling the shipment.
• Control deal escalation in accordance with department policy.
• Confirm product delivered and obtain POD from carrier where applicable.
• Communicate progression of order from submission of PO to vendor,
through delivery to
internal and external customers appropriately.
• Provides direct customer service support for procurement related
issue resolution.
• Monitoring order status daily and maintain informational updates
in our systems.
• Obtain invoices from vendors in a timely manner, communicate
with distribution and direct
partners.
• Reconcile invoiced amount against purchase orders and authorize
for payment.
• Engage management on all RMA requests and jointly work through
to closure.
EDUCATION and/or EXPERIENCE
High School degree. Some College preferred, 3-5 years customer
service experience in technology field. Proven track record of
accomplishments and results. Independent self-starter, effective
team player, ability to multitask, detail oriented, strong organizational
skills to help the organization achieve its objectives. Strong
interpersonal skills and verbal and email communication skills
necessary to effectively interact with all levels of internal
and external customers.
Must be willing to work extended hours
if needed to meet customer objectives.
Basic MS Office product knowledge. |
